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return policy
Because e-liquid flavors, PG, VG, and nicotine, being subjective to the tastes of a person does not allow for returns and / or refunds once sent. Please double check before placing your order. If there was a problem with your order please contact us so we can discuss the situation.
Yields hardware and accessories manufacturing defects must be within 30 days of shipment date for an exchange of equal or greater value to the customer who pays the difference. No refunds are allowed. Scratches are not considered manufacturing defects, user abuse is not considered a manufacturing defect, tanks used can not be returned. After 30 days please contact the manufacture of your product. You must have your original receipt and packaging for all returns, to help speed the process, please provide a brief explanation of the problem if defective product with the return.
Shipping options for both US and international orders are placed through the first class USPS Priority or FedEx. The flate rate shipping is $ 2.99 and free on orders over $ 65.00 for US orders only (free shipping is our standard flat rate). Estimated shipping times are presented with all shipping options. These times are approximate and may be more / less depending on the time and place of final treatment. All international orders have a shipping fee flat rate regardless of the size of the order. USPS shipping is not a guaranteed service as indicated by USPS. This includes first-class and priority Express. ALL USPS shipping times are estimates. High value orders or a different shipping address to the billing address can automatically have a confirmation signature required.