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RETURNS
Our packaging is also suitable for return shipments. A pre-paid label return is included in all packages sent to Germany, Switzerland and Liechtenstein. For all other countries listed below are also able to print pre-paid return labels by clicking on the appropriate link (yields labels are not suitable for bicycles, see Transport Damage / Claims section). Just deliver the package to the post office with the return label on it. Please include the completed return sheet. In requesting a refund, the products also can be picked up at your address if necessary. The profitability of the Member States of the EU, Switzerland and Liechtenstein are only using our free return label or when a pick-up has been arranged for us. It will cover the direct costs of returning the goods as well as customs clearance return to return goods from other third countries.
Cancellation policy
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire 30 days from the day you or a third party designated by you that is not the carrier took possession of the property. To exercise their right of withdrawal.