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How can I cancel an order?
If you decide to cancel an order that has not yet received, please call 0344 561 1234 to inform one of his colleagues if you want a refund or exchange. To expedite the process, please have your order number handy before calling.
Upon receipt of your request, we will contact you to process your cancellation.
If it is too late to cancel your delivery, please call Contact Center Team Knowhow on 0344 561 1234 to discuss an exchange or refund.
Canceling an order online or by phone can not be processed in store.
An unwanted product may be returned for a full refund within 21 days of delivery, as long as it is still in its original packaging, unopened. This returns policy unopened goods is also their legal rights and applies to purchases made in the store, online or by phone.
Note: If you are returning an item you paid for PayPal, the store will only be able to offer an exchange of gifts or vouchers. To receive a refund for a purchase of PayPal, please use Option 2 below - Refunds will only be made to your PayPal account.
Separately policy 21 days earlier, and in accordance with their rights when buying products online or by phone, desired items can not be returned, even if they have open to inspection all the time we report within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you must do so without undue delay and no later than 14 days from the day he informed us of his decision to cancel the order. You can examine the goods as you would in a store, but for a full refund should not start using, installing or input data / software. Products must be returned in 'as new' condition and in its original packaging.